FAQs

• Can I get a refund? We do not offer refunds unless the show or event is cancelled.
• Can I exchange my tickets? For arts events you may exchange Broadway-Tickets for tickets within the same run (ie. Gypsy for another showing of Gypsy) For Athletics we do not exchange single game tickets. We will Exchange season tickets up to the first game.
• I lost my tickets what can I do? We will reprint the tickets ONLY for the account holder of record. In other words the tickets have to be in your name for us to reprint them.
• What is "Will Call" and how do I get my tickets? Will Call is a window where your tickets can be picked up located at the event. Please have a picture ID and the confirmation number. Will Call is open at least 1 hour before every event. Hours vary
• How can I get a parking pass? For athletic events contact the Lobo club at 925-5014. We do not offer a pass for arts events
• What age qualifies as a senior? Ages 55 and up for Athletic events only. Please call 925-5858 for imformation on individual Arts performances.
• What age qaulifies as a child? Ages 2 to 18 for Athletic events only. Please call 925-5858 for imformation on  individual Arts performances.
• Do I need a ticket for my 2 year old? Every event has its own rules regarding children. For every regular season athletic event age 2 and up need a ticket. For all events in the Popejoy series everyone regardless of age needs a ticket. Other events you will have to call 925-5858 to check.
• How do I redeem my gift certificate? Currently you have to bring the tickets down to the ticket office and redeem the certificate. Gift Certificates are the same as cash. If you loose them we will not replace them.
• What is standing room only? It means you stand for the performance or game.You will not have a seat.

• How can I talk to a real person? For Athletic questions you may call 505-925-5626 Mon-Fri 830-5 or For Arts questions you may call 505-277-4569 Tues-Fri 10-6 .