FAQs

• Can I get a refund? We do not offer refunds, unless the show or event is cancelled.
• Can I exchange my tickets? For arts events, you may exchange Broadway tickets for tickets within the same run (i.e. Gypsy for another showing of Gypsy).  For Athletics, we do not exchange single game tickets. We will exchange season tickets up to the first game.
• I lost my tickets, what can I do? We will reprint the tickets ONLY for the account holder of record.
• What is "Will Call" and how do I get my tickets? Will Call is a window where your tickets can be picked up on event day/night. Please have a picture ID and the confirmation number. Will Call is open at least 1 hour before every event.
• How can I get a parking pass? For athletic events, contact the Lobo Club at 925-5014. We do not offer a parking passes for arts events.
• What age qualifies as a senior? Ages 55 and over for Athletic events only. Please call 277-4569 for information on individual Arts performances.
• What age qualifies as a child? Ages 2 to 18 for Athletic events only. Please call 277-4569 for information on individual Arts performances.
• Do I need a ticket for my 2 year old? Every event has its own rules regarding children. For athletic events, ages 2 and up needs a ticket (1 and under are free). For all events in the Popejoy Series, everyone regardless of age needs a ticket. Other events, you will have to call 277-4569 to check.
• How do I redeem my gift certificate? Currently, you have to bring the certificate down to the ticket office to redeem. Gift Certificates are the same as cash. If you lose them, we will not replace them.
• What is standing room only? It means you stand for the performance or game. You will not have a seat.
• How can I talk to a real person? For Athletics, you may call 505-925-5626, Mon-Fri 8:30-5.  For Arts questions, call 505-277-4569, Tues-Fri 10-6.