FAQ

  • Can I scalp my tickets? Scalping of collegiate athletic tickets is illegal in the state of New Mexico.  In addition, no tickets are to be resold on University property at any price
  • What if I buy my tickets from unauthorized third parties? UNM is not responsible for tickets purchased from third parties.   Tickets could have been lost, stolen, or reprinted.  If you encounter a problem with your third-party purchase, you will need to deal directly with the third party.  Customers purchasing through third parties, are taking a risk that the tickets they purchase may be invalid.
  • Why can't I find a child discount? If no discount appears on the discount page, the event does not offer discounts.
  • Can I get a refund? We do not offer refunds, unless the show or event is cancelled.
  • Can I exchange my tickets? For arts events, you may exchange Broadway tickets for tickets within the same run (i.e. Gypsy for another showing of Gypsy).  For Athletics, we do not exchange single game tickets. We will exchange season tickets up to the first game.
  • I lost my tickets, what can I do? We will reprint the tickets ONLY for the account holder of record.
  • What is "Will Call" and how do I get my tickets? Will Call is a window where your tickets can be picked up on event day/night. Please have a picture ID and the confirmation number. Will Call is open at least 1 hour before every event. To guarantee your seats, you must pick up your tickets BEFORE the event starts. Will-Call hours (after the event starts) vary by event.
  • How can I get a parking pass? For athletic events, contact the Lobo Club at 925-5014. We do not offer a parking pass for arts events.
  • What age qualifies as a senior? Please call 925-5626 for information on individual Athletics events. Please call 277-4569 for information on individual Arts performances.
  • What age qualifies as a child? Ages 2 to 18 for Athletic events only. Please call 277-4569 for information on individual Arts performances. 
  • Do I need a ticket for my 2 year old? Every event has its own rules regarding children. For athletic events, ages 2 and up needs a ticket (1 and under are free). For all events in the Popejoy Series, everyone regardless of age needs a ticket. Other events, you will have to call 277-4569 to check.
  • How do I redeem my gift certificate? Currently, you have to bring the certificate down to the ticket office to redeem. Gift Certificates are the same as cash. If you lose them, we will not replace them.
  • What is standing room only? It means you stand for the performance or game. You will not have a seat.
  • How can I talk to a real person? For Athletics, you may call 505-925-5626, Mon-Fri 8:30-5.  For Arts questions, call 505-277-4569, Tues-Fri 10-6.
  • What is a Print@Home Ticket? A Print@Home Ticket is a PDF Document that is attached to your email confirmation. In order to use the Print@Home Ticket you must be able to open PDF Documents and print them out.
  • I cannot print my Print@Home Ticket, what do I do? If you experience difficulty in printing your Print@Home Ticket, please print your confirmation email or write down your Order Confirmation/Reference Number and take it to the Will Call window at the event. Please have a valid picture ID available.
  • I cannot find my confirmation email, what do I do? First, please check your spam folder and add This email address is being protected from spambots. You need JavaScript enabled to view it. to your safe sender list. If the Confirmation email is not in your spam folder, please give us a call at 505-925-5626. If you are unable to contact anyone at our office, please go to the will call window on the night of the event and we will print your tickets.
  • How can I buy Tickets? Tickets can be purchased online at www.unmtickets.com, via our phone room (505-925-5858; Mon-Fri , 10-4), Lobo Ticket Office (Mon-Fri, 8:30-5), Bookstore Ticket Office (Tue-Fri, 10-6), and Albertsons stores in Albuquerque/Sante Fe/ Rio Rancho area. 

 

Tickets By Phone
Mon-Fri 10:00am-4:00pm MST
877-664-8661 (Toll Free)
(505) 925-5858

Wheelchair Accesible Seating
Mon-Fri 10:00am-4:00pm MST
877-664-8661 (Toll Free)
(505) 925-5858

UNM Ticket Office (The Pit)
Mon-Fri 8:30am-5:00pm MST
(505) 925-5626

UNM Ticket Office (Bookstore)
Tue-Fri 10:00am-6:00pm MST
(505) 277-4569

Albertsons Supermarkets
(Ticket Outlets)
Sun-Sat 9:00am-8:00pm MST
Click here for locations