FAQ
How can I buy Tickets?
Tickets can be purchased via:
- www.unmtickets.com
- Via phone (505-277-4569, Mon-Fri 9:00AM – 5:00PM)
- UNM Ticket Office at The Bookstore (Mon-Fri, 9:00AM-5:00PM)
What if I buy my tickets from unauthorized third parties?
UNM is not responsible for tickets purchased from third parties. Tickets could have been lost, stolen, or reprinted. If you encounter a problem with your third-party purchase, you will need to deal directly with the third party. Customers purchasing through third parties are taking a risk that the tickets they purchase may be invalid.
Why can’t I find a discounted price?
If no discount appears on the discount page, the event does not offer discounts.
Can I get a refund?
We do not offer refunds unless the show or event is cancelled.
Can I exchange my tickets?
You may exchange Broadway tickets for tickets within the same run (i.e. Jersey Boys for another showing of Jersey Boys).
I lost my tickets, what can I do?
We will reprint the tickets ONLY for the account holder of record.
What is “Will Call” and how do I get my tickets?
Will Call is a window where your tickets can be picked up on event day/night. Please have a picture ID. Will Call is open at least one hour before every event. To guarantee your seats, you must pick up your tickets BEFORE the event starts. Will Call hours (after the event starts) vary by event.
How can I get a parking pass?
There are no parking passes for events.
What age qualifies as a senior?
Please call 505-277-4569 option 2 for information on individual performances.
What age qualifies as a child?
Please call 505-277-4569 option 2 for information on individual performances.
Do I need a ticket for my 2 year old?
Every event has its own rules regarding cqhqildren.
Popejoy: For all events in the Popejoy Series, everyone regardless of age needs a ticket.
For other events, you will have to call 505-277-4569 to check.
How do I redeem my gift certificate?
For information about gift cards please call our office, 505-277-4569.
How can I talk to a real person?
For questions, call 505-277-4569, Mon-Fri 9:00AM-5:00PM.
I cannot find my confirmation email, what do I do?
First, please check your spam folder and add unmtix@unm.edu to your safe sender list. If the Confirmation email is not in your spam folder, please give us a call at 505-277-4569.
Can I exchange my tickets?
UNM Ticketing will exchange tickets for most shows purchased through UNM Ticketing Services. For questions about exchanges, please email us at tickets@unm.edu